Do you have questions?

A list of frequently asked questions to help you understand how ACT Broker Ltd works. Find answers to the most popular questions regarding trading with ACT Brokers.

1. What is the difference between a Client Area/Backoffice account and a trading account?

  • Your Client Area/Backoffice account is your wallet, which is automatically created when you register with ACT BROKERS. It can be used to make deposits, withdrawals, and internal transfers to and from your trading accounts. Through your Client Area/Backoffice, you can also create your live trading accounts and demo accounts.
  • You can log in to your Client Area/Backoffice only from the website at https://www.actmarkets.com
  • A trading account is a Live or Demo account you create through your Client Area/Backoffice in order to trade any asset available.

2. How do I log into the trading platform?

You will need to use the login details you have received on your registered email address after creating a Live or Demo trading account.

You will need to enter:

  •  Trading Account number
  •  Trader’s password

3. How can I open an account?

  • To open a Demo account click here. The demo account allows you to trade risk-free by providing you with access to ACT Broker’s MT5 trading platforms, and unlimited demo funds.
  •  To open a Live account click here. The live account allows you to open an account with real money to start trading straight away. You simply choose the account type that best suits you, complete the online registration, submit your documents and you are set to go.
  • We advise you to read the risk disclosure, customer agreement, and terms of the business before you start trading.
  •  In both cases, a Client Area/Backoffice will be opened. Client Area/Backoffice is your client area from where you can manage your demo accounts, your live accounts, and your finances.

4. Do I have to provide any documents to Actmarkets to open an account?

  • For Live accounts we need at least two documents to accept you as an individual client:
  • Proof of Identification – current (not expired) coloured scanned copy (in PDF or JPG format) of your passport. If no valid passport is available, please upload a similar identification document bearing your photo such as a National ID card or Driving license.
  • Proof of Address – a Bank Statement or Utility Bill. Please ensure, however, that the documents provided are not older than 6 months and that your name and physical address is clearly displayed.

Important Note: The name on the Proof of Identification document must match the name on the Proof of Address document.

  • You can conveniently upload your documents directly from your Client Area/Backoffice area; alternatively, you can also scan them and send them to backoffice@actmarkets.com
  • Your documents will be checked by the Backoffice department within 48 hours. Kindly note, any deposits will be credited to the account only after your documents have been approved and your Client Area/Backoffice area is fully activated.

5. What leverage is applied to my account?

Leverage available for Actmarkets trading accounts is up to 1:1500 depending on the account type. For further details please go to our Account Types page on our website.

6. What is the minimum funding requirement to open an account?

The minimum initial deposit depends on the account type selected. Please click here to view all our accounts and the minimum initial deposit for each.

7. How can I deposit funds into my account?

We offer a variety of deposit options. Please click here to see all available methods

7. How can I withdraw money?

  • You can withdraw at any time from the funds that are surplus to any margin requirement. To request a withdrawal, simply login to Client Area/Backoffice and select ‘Withdraw’. Withdrawals submitted before 10:00 am server time are processed on the same business day between 7:00 am and 5:00 pm server time.
  •  Withdrawals submitted after 10:00 am server time will be processed on the following business day between 7:00 am and 5:00 pm server time.
  •  To see all available withdrawal options, please click here.

7. What is the spread?

  • The spread is the difference between the bid and offer.

7. How do I manage my risk?

The most common risk management tools in Forex trading are the limit orders and the stop-loss order. A limit order places restrictions on the maximum price to be paid or the minimum price to be received. A stop-loss order sets a particular position to be automatically liquidated at a predetermined price in order to limit potential losses should the market move against an investor’s position.

About us

ACT Brokers is one of the leading forex and commodities broker focused on providing top-notch financial trading solutions, facilities, and efficient 24/5 customer support services to our wide range of clients.

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